From Discovery to Delivery – Redefine Retail Journeys with Intelligent CRM Solutions
The E-commerce and Retail industry demands intelligent, data-driven systems to meet evolving expectations and high volumes. At Logic-Square Technologies, we build custom in-house CRM solutions that centralize data, automate processes, and generate insights, driving engagement, loyalty, and conversions across every stage of the customer journey.
According to Forbes, retailers face challenges in the form of unstructured data, lack of trusted data, inventory management, and operational inconsistency. Our custom CRM solutions address all these directly.
Omnichannel retail generates siloed data across web, mobile, in-store, and third-party platforms, making it difficult to build a unified customer view.
Without intelligent routing and response automation, queries related to orders, returns, or product availability can take too long, hurting satisfaction.
Shoppers expect relevant, timely, and personalized content, yet many retailers struggle to deliver beyond basic segmentation.
Retailers need real-time visibility into what’s driving sales, cart abandonments, or customer churn to make agile, data-backed decisions.
Managing sensitive personal and payment information requires airtight data practices to comply with GDPR, CCPA, and other global standards.
Our CRM platforms are built to empower retail teams, from marketing and customer service to inventory and logistics, with innovative tools for end-to-end engagement and operations. Key features include:
Track complete customer histories including browsing behavior, purchase trends, returns, and loyalty interactions across all channels.
Integrate with your online store, ERP, POS, and logistics providers to streamline order updates, returns, exchanges, and real-time inventory checks.
Launch behavior-driven campaigns, cart recovery emails, product recommendations, and loyalty offers that feel tailor-made for every shopper.
Automate routing of queries to the right agents, escalate high-priority issues, and measure resolution time to ensure high service quality.
Track KPIs like customer lifetime value, average order value, email open rates, and campaign ROI, all in one intuitive dashboard.
Designed for global scalability, our CRMs support complex retail ecosystems with multiple storefronts and regional needs.
Our custom CRM solutions are trusted across the retail spectrum, supporting both digital-first and hybrid operations:
We believe in crafting solutions that are in line with industry trends.
We don’t do cookie-cutter solutions. Every CRM system we build is fully tailored to your product category, customer journey, and business logic. With deep technical expertise and a client-first approach, we deliver:
Retail is no longer just about selling products. It’s about building long-term relationships. Let Logic-Square Technologies help you unlock the full potential of your customer data with a CRM that scales with your brand.
