From First Mile to Last – Optimize Every Customer Interaction with Custom CRM Solutions
At Logic-Square Technologies, we build custom CRM platforms that empower logistics providers, freight brokers, and transport operators to streamline operations, enhance visibility, and deliver exceptional client service. Our CRM solutions help you centralize shipment data, automate quote-to-delivery workflows, and unlock real-time insights to stay competitive in a fast-paced supply chain landscape.
The logistics and transportation industry faces rising customer expectations, complex routing, and fragmented communication. According to an Accenture supply chain survey, 74% of logistics leaders cite outdated systems and siloed data as key barriers to operational efficiency. Our industry-specific CRM solutions are designed to address these persistent pain points:
Customer inquiries from freight marketplaces, agents, and websites often get scattered across platforms, causing delayed responses and missed shipments.
Without automated workflows, sales and operations teams struggle to generate accurate quotes, confirm bookings, and track customer interactions in one place.
Clients expect real-time tracking, proof of delivery, and regular shipment updates. Without integrated CRM tools, these insights remain opaque.
Dispatchers and fleet managers need centralized tools to monitor vehicle availability, route planning, and delivery performance across vendors.
Managing contracts, customs papers, and transport compliance requires a CRM that handles sensitive data securely and is built for regulatory workflows.
We craft intelligent, scalable CRM systems that support your end-to-end logistics lifecycle, from lead generation to final delivery. Our core features include:
Capture, track, and convert leads from multiple sources into active shipments, storing every interaction and document in a centralized view.
Visual dashboards show active orders, delivery timelines, route progress, and exceptions, which are accessible by both your team and customers.
Create accurate freight quotes based on cargo type, distance, and mode, and automatically trigger follow-ups via email or SMS.
Automate dispatching, pickup scheduling, and driver assignment based on route optimization, vehicle availability, and priority status.
Enable clients to book shipments, track deliveries, access invoices, and raise service requests through a secure, branded portal.
Monitor key metrics like delivery SLA adherence, route efficiency, customer satisfaction, and fleet utilization in real-time.
Support for regional languages, customs regulations, and compliance frameworks (like DOT, FMCSA, or IATA) directly within your CRM workflow.
Our CRM platforms are customized to suit a diverse range of logistics & transport business models, including:
We don’t believe in off-the-shelf tools. Our CRM solutions are crafted around your logistics workflows, fleet structure, and regional market needs. With our agile methodology and domain expertise, you get:
Logistics is about timing, precision, and reliability. So is your CRM. Let Logic-Square Technologies help you modernize customer journeys, improve operational agility, and grow sustainably with a CRM platform purpose-built for logistics and transportation.
